Monday, April 19, 2010
Sears- The Bane of My Existence
Here it is, my cursed washer and dryer from Sears. Oh don't mind Oscar. He thinks his toy is underneath it.
I'll bring you up to speed on why this is the bane of my existence. In November 2008, I bought a stackable washer and dryer from Sears. I bought the exact size unit as the previous condo owner had because it had to fit into this tight spot. It's basically a coat closet.
I have to say the delivery guys were buffoons. First they got lost twice coming to the house. They had to call me for directions. When they got here, they couldn't get the unit in the closet. They huffed and puffed and mumbled to themselves. They got the hookup done but they couldn't get it totally into the closet. They tested it and it worked. They forgot to take the manual out before testing the washer so the manual got soaked and they never sent me the one for the dryer they promised I'd get.
They were so frustrated they decided they could not get the unit in the closet and they unhooked it and left it in my hallway. They told me to call installation and they would arrange for "specialists" to come and finish the job.
So here's the damage they did to the inside of the closet from all the pushing and shoving they did.
To add insult to injury, I had a 12 month 0% financing agreement with Sears for the appliances. The 12 months was up on November 9th and I made the final payment on November 4th in the store. Evidently, the store was switching over their payment system that very same day and my payment info was not recorded.
As a result, they tacked on the entire 12 months of interest to my next bill and reversed the payment. This was about $400+. I called in December and it was reversed and I had to go back to the store in January to pay again since they needed the info again.
For some strange reason, in February the interest came back on my bill. I called again and was assured it would be reversed. It wasn't reversed so in March I called again and this service rep sounded like it would really be fixed. He said it would be fixed and because "I had been through enough" he would waive the late fee. He said I had a small balance on the account for one item I had charged at Christmas and if I paid $42.94 the balance would be zero. I paid by phone and thought I would close the account once I got my April bill.
I got my Sears bill today, the interest was reversed, the late fee was reversed for March but the $42.94 had not been processed. Therefore, I am now 10 days late and I owe $2.00 in interest, a $15.00 late fee and the $42.94. I called again, got another person who I had to explain everything to and she reversed everything again and took the payment.
I am at my wit's end with this company. Does anyone have a good solution to the problem? I think I deserve some compensation. Can I claim mental anguish? Pain and suffering? Perhaps a boycott might work. After all, I think they deserve it. This problem has gone on for 6 months!